Cancellation & Refund Policy

School ERP Subscription

ERP subscription fees are non-refundable once the account has been activated.

Setup, installation, customization, training, and implementation charges are non-refundable.

Online Fee Payments

In case of duplicate or failed transactions:

Successful Payment but Not Updated

Amount verification will be conducted.

Valid transactions will be updated within 3-7 working days.

Duplicate Payments

Excess payment, if verified, will be refunded or adjusted as per school policy.

Failed Transactions

If money is debited but payment fails, the amount is generally reversed automatically by the bank/payment gateway within 5-10 working days.

Users should contact their bank if the amount is not credited within the prescribed period.

Refund Processing Time

Approved refunds may take 7-15 working days depending on the bank and payment gateway.

Cancellation Policy

ERP Services

Annual or monthly ERP subscriptions may be canceled by providing written notice.

No refund shall be provided for the remaining subscription period after cancellation.

Custom Development Services

Orders for software customization, website development, mobile app development, and integration services cannot be canceled once development work has commenced.

Online Fee Payments

Completed fee payments cannot be canceled through the portal.

Any fee adjustment or reversal shall be subject to the school's policies and approval.

Account Termination

School Info Solution reserves the right to suspend or terminate accounts that:

Violate terms and conditions.

Engage in fraudulent activities.

Attempt unauthorized access to system resources.